Hi77 App Privacy Policy — How Safe Is Your Data With Us

This Privacy Policy applies to all members and visitors of the hi77 app website and mobile platform. "Personal data" refers to any information that can be used to identify you, directly or indirectly — such as your name, phone number, email address, or payment account number.

Hi77 App adheres to international data protection standards and operates in compliance with applicable data protection laws in Bangladesh. We believe your data belongs to you — we only have temporary access to it for the purpose of providing our services.

Hi77 app collects information in several ways. The table below outlines the types of data collected and when each is gathered:

Hi77 App collects only the information that is strictly necessary. Requesting unnecessary or excessive data is against our policy.

Hi77 app uses the data it collects solely for the following purposes:

• Account Management: For creating your account, logging in, resetting your password, and keeping your account secure.
• Identity verification (KYC): To meet legal obligations and prevent access by minors.
• Transaction processing: To ensure accurate processing of deposits, withdrawals, and bonus payments.
• Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Service Improvement: To personalise your gaming experience and fix platform issues.
• Customer Service: To accurately address your complaints or questions and resolve issues as quickly as possible.
• Legal Compliance: To meet the requirements of licensing authorities and regulatory bodies.

Hi77 App does not sell your data. However, in certain limited circumstances, information may be shared with specific third parties:

• Payment Processors: Only the payment information strictly necessary to process transactions with bKash, Nagad, Rocket, and banks is shared.
• Identity Verification Service: Data is securely shared with licensed identity verification providers for the KYC process.
• Technology service providers: Server management, security scanning, and analytics providers receive limited data under strict confidentiality agreements.
• Legal Obligation: Data may be disclosed in response to a court order or a lawful request from a government authority.

All third parties that hi77 app works with are bound by data processing agreements and are required to comply with hi77 app's privacy standards.

Hi77 app uses cookies on its website. Cookies are small text files stored in your browser. hi77 app uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure platform security. These cannot be disabled as they are essential for the platform to function properly.
• Preference Cookies: To remember your language preference, timezone, and interface settings.
• Analytics Cookies: To understand which pages are most used and where users encounter difficulties. This data is stored in aggregated statistical form and cannot be used to identify individuals.

Cookies can be disabled through your browser settings. However, disabling essential cookies may cause certain features to not function properly.

Hi77 App does not retain any data longer than necessary. The retention periods for different types of data are outlined below:

• Account Information: For the duration of the active account and for 5 years after closure (legal obligation).
• Transaction History: 7 years (as required by law for financial records).
• KYC Documents: 5 years after account closure.
• Customer support records: 3 years.
• Login & Session Logs: 90 days.
• Marketing preferences: 3 years from the opt-out date (to prevent accidental re-contact).

Once the designated retention period ends, data is securely and permanently deleted. The data deletion process is audited at least twice a year.

As a member of hi77 app, you have several important rights over your own personal data:

Hi77 App strictly prohibits access by anyone under the age of 18. We do not knowingly collect any personal information from minders.

Age must be declared at the time of registration and is verified during the KYC process. If a minor registers using false information, the account will be closed as soon as it is identified and all collected data will be deleted.

Hi77 App uses industry-standard technology to protect your data. The key components of our security infrastructure are:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall & Intrusion Detection System: Unauthorized access attempts are blocked automatically.
• Two-Factor Authentication (2FA): An additional verification layer at the time of login.
• Real-Time Fraud Monitoring: Alerts are automatically triggered whenever unusual activity is detected.
• Regular Penetration Testing: Third-party security specialists regularly audit and test our systems.
• Data Backup: Data is regularly backed up and stored separately in a secure location.

In the event of a data breach, Hi77 App will notify affected members within 72 hours and take all necessary action.

Hi77 app may update this Privacy Policy from time to time. Changes may be driven by new legal obligations, technical developments, the launch of new services, or modifications to existing ones.

For significant changes, we will:

• We will send a notification to your registered email address.
• We will display a clear notice on the platform.
• We will notify you at least 7 days before any changes take effect.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@hi77app.best
• Live Chat: Log in to the Hi77 App platform and chat with us directly
• Response Time: Initial response within 72 hours, full resolution within 30 days

If you are not satisfied with the resolution of your complaint, you have the right to escalate it to an international data protection authority. Hi77 App takes all privacy-related complaints seriously and is committed to reaching a proper resolution.